Night Porter (Full Time)

Being a part of the reception team is great for people who enjoy a varied and flexible lifestyle, with the ability to work different days and times. Every day is different, with varying events and guests staying with us

Main Objectives & Job Role

Support and safety of all guests between 11pm and 7.30am in all capacities

Main Area of Responsibility

  • To be conversant with all Front Office Systems
  • To ensure a high standard of hospitality and service is offered
  • To ensure security control checks are carried out and any incidents reported to the Night Manager
  • To ensure all boilers/heating is working and record temperatures and report any issues to night manager
  • To deal with customers queries efficiently and in a professional manner
  • To ensure all guests’ newspapers are ordered, delivered and charged to their bill
  • To ensure all early morning calls are entered onto the Visual One system
  • All early checkouts to be handled efficiently
  • To ensure correct cash handling procedures are carried out, and that all transactions are put through Check-out and that any irregularities are investigated and put right before end of shift
  • To effectively resolve and report any customer complaints in line with the hotel policy, any serious issues to be reported to the Night Manager
  • To report all Maintenance issues as and when they arise
  • To report all Health and Safety issues as and when they arise
  • To inform night duty manager of all relevant issues to be put on the night moc report
  • To adhere to the Hotel & Departmental SOPs
  • To attend all training as and when required
  • To be fully conversant with and adhere to Hotel Fire Procedures, Health & Safety Policy, Licensing Laws and all other legal requirements in your role
  • To take on any other reasonable duties or carry out requests necessary to ensure we deliver the highest standards of service in this hotel
  • To prepare, deliver and charge all food and beverage orders
  • To ensure a good working relationship with colleagues
  • To ensure cleanliness of ground floor public areas
  • To ensure all windows and doors are locked

Salary: £11 per hour for permanent staff 


This role is known internally as an S2 role, and some of the benefits associated with this role are:

  • Free Golf & Leisure membership 
  • Cashback on essential health care 
  • Employee awards               
  • Enhanced Pension Contributions - 4x salary death in service policy 
  •  Staff canteen with free staff meals 

Discounts on: food & beverage, hair studio appointments, Spa products, hotel stays, Virgin Experience days, new cars

COVID-19 considerations: We have received industry awards for being COVID secure.

To apply Email: Or complete the application form below