Reservations Sales Co-ordinator

As a Reservations Sales Co-ordinator, you will:

• Be the first point of contact that our customers have with Whittlebury Park
• Be responsible for the delivery of a “best in class” sales operation for our bedrooms, spa, golf and tribute nights
• Work on the reception desk on occasion offering reservations support and also assisting during peak times with check in, check out and answering guest queries
• Answer incoming telephone calls and queries and make reservations for our bedrooms, spa, golf and tribute events as well as gift card sales
• Respond to emails and manage our Live Chat account online.

As the ideal candidate for this role, you will be a team player and thrive in a busy working environment. You will have keen eye for detail and be able to work 5 days out of 7.

Our ideal candidate is a good team player who thrives in a busy working environment. Key skills include excellent customer service, keen attention to detail, ability to multitask, and efficient time management. Previous experience in taking customer service-based calls, composing emails, and using a computer is recommended.

You should be familiar with all promotions, offers, and advertisements related to room sales and spa treatments, and have a good overall knowledge of Whittlebury Park and what we offer.

You will be fully aware of monthly targets in upselling and call statistics. Attendance at training sessions as requested is required. Given the dynamic nature of the hotel industry, you may occasionally be asked to carry out reasonable tasks as requested by management in other departments.

The hours of work will be 5 days out of 7, and include weekends and bank holidays.

At Whittlebury Park, we believe in rewarding our dedicated staff with a fantastic range of benefits. When you join our team, you can look forward to:

• Free Golf & Leisure Membership: Enjoy complimentary access to our Leisure Club if you work a minimum of 40 hours each month, and a complimentary Golf membership if you work a minimum of 60 hours each month.
• Free Staff Meals: Savor a delicious meal whilst on duty, on us!
• Healthcare Cashback: Get cashback on essential healthcare expenses (contracted hours staff only).
• Employee Awards: Be recognized and rewarded for your hard work and dedication, whether it’s through our employee of the month scheme or Welcome to Work days.

• Exclusive Discounts:
• Food & Beverage: Up to 50% off on food and drink – Like our delicious Sunday carvery
• Spa Products and Treatments: Pamper yourself with discounted spa products and treatments and exclusive staff offers
• Hotel Stays: Enjoy discounted rates on luxurious stays

• Food & Beverage: Up to 50% off food & drink, including our delicious Sunday Carvery
• Spa Products and Treatments: Pamper yourself with discounted spa products and treatments, and exclusive staff offers
• Hotel Stays: Enjoy discounted rates on luxurious stays