Tasks & Duties
Our banqueting operation is diverse, fast-paced and exciting, delivering a wide variety of events throughout the year, including:
- Traditional weddings
- Dry hire weddings
- Private dinners
- Public theme nights
- Conferences and corporate events
- Celebration events
- Golf society dinners and presentations
- Buffet functions
- Outdoor catering (on-site), including BBQs, Shack dinners and marquee events
Events typically range from 10 to 350 guests, although larger events of 1,000+ guests are regularly delivered. Multiple functions often operate simultaneously, requiring excellent organisational skills, planning and leadership.
OPERATIONAL:
Function Room Setup & Event Delivery
- Oversee the preparation and presentation of all function rooms.
- Ensure room layouts, equipment, décor are completed accurately and on time.
- Carry out final quality inspections before guests arrive.
- Ensure smooth room turnaround between consecutive events.
- Maintain exceptionally high standards of cleanliness and presentation throughout all event spaces.
- Ensure all events are delivered professionally from setup through to breakdown.
Guest Experience
- Deliver outstanding hospitality and create memorable guest experiences.
- Ensure every guest receives a warm, professional and personalised welcome.
- Lead by example by maintaining a visible presence throughout service.
- Anticipate guest needs and resolve any issues quickly and professionally.
- Strive to consistently exceed guest expectations.
- Build positive relationships with clients, event organisers and repeat customers.
Leadership & Team Development
- Lead, inspire and motivate the banqueting team to deliver exceptional service.
- Build a positive working environment with high team morale.
- Recruit, train, coach and develop team members.
- Conduct regular performance reviews and provide ongoing feedback.
- Promote teamwork, accountability and continuous improvement.
- Recognise and celebrate individual and team achievements.
- Ensure all team members understand service expectations and operational standards.
Operational Excellence
- Ensure multiple events are managed efficiently and simultaneously.
- Allocate resources effectively to meet business demands.
- Monitor service standards throughout every event.
- Maintain excellent communication between all departments.
- Ensure equipment, linen, crockery and glassware requirements are met for each function.
- Continuously review operational processes to improve efficiency and guest satisfaction.
Financial Responsibility
- Manage labour costs in line with budgets.
- Produce efficient staff rotas based on business levels.
- Control overtime and agency staffing.
- Minimise wastage and maximise operational efficiency.
- Support departmental profitability through effective planning and resource management.
Cross-Department Support
The Banqueting Manager plays a key leadership role across the wider Food & Beverage operation and is expected to support other departments when business levels require.
This includes:
- Working closely with the Beverage team to ensure seamless event delivery.
- Supporting bar operations during busy event periods.
- Assisting restaurant operations, particularly Aston’s Restaurant, during quieter banqueting periods.
As the ideal candidate for this role, you will have strong management and leadership skills and be experienced in effective financial management. You will be highly adaptable and have excellent attention to detail. You will also have experience in a similar high-volume 4- or 5-star hotel and hold a Level 2 personal licence. You will have a minimum of 5 years’ experience in food & beverage and experience of managing large teams.
Your areas of work can include working in our restaurants, bars, and leisure club. Your work will cover a variety of different functions including weddings, banquets, and estate events. The hours of work vary and will include weekends, late evenings, and holiday periods.
If you’ve got what it takes to be part of a busy, professional, and high-performing team, then we would love to hear from you!
