Accessibility Guide

Whittlebury Park is located in the Northamptonshire village of Whittlebury, with 212 bedrooms and the award winning The Day Spa. The bedrooms are doubles, with en suite bathrooms, decorated to provide an elegant and restful escape with a host of modern touches. To make a stay extra special, indulge in one of the individually designed suites with a whirlpool spa bath and a double shower.

Here at Whittlebury Park we understand that people with disabilities travel, shop and do business in our community with their friends and families, just like everyone else. By providing services that welcomes people with disabilities, we can offer better service to everyone. Treating all our customers with individual respect and courtesy is at the heart of our customer service.

Pre-Arrival

For pre-arrival assistance, please contact our reservations department on Telephone number 0845 400 0001.

Arrival & Car Parking Facilities

• The local bus stop is in the village, a 10 minute walk from the hotel
• Rail users travel to Northampton (14 miles) or Milton Keynes (11 miles); both stations are main line stations with regular service connections to all parts of the UK.
• All cars must be parked in the hotel car park, which is located to one side of the hotel.
• The car park is in close proximity of the hotel's level side entrance, which gives access to the lobby, where the check-in desk is located.
• There are 458 car park spaces, 12 of which are allocated disabled spaces.
• A guest drop off point is available at the hotel's main entrance; cars must not be left unattended at the drop off point.
• The Concierge is available to assist with luggage

Main Entrance & Reception

• There are two steps leading up to the main entrance as well as ramped access
• There are no further steps at the main lobby/ reception level. If you arrive from the car park, the reception is located immediately to the right and left of the side entrance with automatic access doors at the far side of the lobby. 
• If you arrive from the main door/ drop off area, the reception desk is on your immediate right
• For assistance with luggage, porters are available at the reception desk
• There are a number of sofas and comfortable chairs available in the lobby with ample accessibility for wheelchair users to relax and enjoy a refreshing drink or afternoon tea.
• The reception desk is 118cm high and registration can be completed whilst seated in the lobby. Clipboards are available and large print registration cards are available in font size 24.  Assistance and guidance with registration is available.
• Astons and The Courtyard restaurants as well as the Silverstone Bar are all located on the ground floor. There are no steps or slopes en route or at the entrance to the bar or restaurants.
• The floor surfaces throughout are carpeted
• Familiarisation Tours can be provided where required
• There are lifts located at both ends of the lobby, which lead to all bedrooms and some of our meeting and syndicate rooms.
• We operate a PEEP plan system in the event of an evacuation, the fire team co-ordinates assistance to those guests with evacuation assistance needs. All of our reception staff have been trained accordingly, so please notify any Reception staff of your specific PEEP needs on arrival.
• We also operate an Audio Frequency Induction Loop Systems (AFILS) at reception which works by transmitting amplified sound to NHS hearing aids. Most hearing aids have a ‘T’ or ‘MT’ switch which allows them to pick up the electromagnetic signal generated by an induction loop system
• Staff are constantly trained in Disability /Deaf Awareness and some staff are trained in Basic Sign Language (BSL), Sign Supported English (SSE) and Mime – using body language/gestures.
• Service Dogs while working are permitted on the premises

Public Areas - General

• Public telephones are located to the left of the main reception and at 140cm height. For assistance with phone calls, please ask reception
• There are lifts located at both ends of the lobby, which lead to all bedrooms and our meeting and syndicate rooms on the first floor
• All lifts have tactile buttons at standard height

Public Areas - WC

• There are 3 sets of public toilets on the ground floor, one to the left of reception, one next to the bar and restaurants and one in the meeting area. There is one set of public toilets on the first floor near the syndicate and meeting rooms. There are also 2 Disabled toilets on the Ground floor, located beside the public toilets at the bar and restaurant, and one outside Melbourne Conference room.

• The unisex accessible toilets are located to the left of reception and near the restaurants and bars

• The toilets provide: Emergency pull cord

Restaurant / Dining Room, Bar & Lounges

The Silverstone Bar: is on the ground floor at the far side of the lobby area; it has level entry and is open plan with carpeted, even flooring.

• Table service is offered in the bar
• It has tables with legs on four corners in varying heights.
• Seating is a mix of sofas and low arm chairs as well as high back chairs with no arms
• Lighting is mainly natural daylight with evenly distributed lights switched on when required
• Please inform us of any dietary requirements on booking

Astons Restaurant: is on the ground floor in close proximity of the bar.

• You will be greeted by the hostess on arrival, who will accompany you to your table
• Breakfast and lunch is buffet style service; assistance is available when required; Dinner is table service only
• Menus can be provided in large print upon request and assistance is offered taking you through the menu
• Lighting is even during the day and for dinner low level lighting is switched on with candles on the tables
• We cater for many different dietary requirements, please inform our team members on booking

Courtyard Restaurant: is in close proximity of the Bar and offers occasional breakfast, lunch and dinner service. It is at ground floor level with level access.

• The restaurant is tiled throughout.
• You will be greeted on entry to the restaurant and accompanied to your table
• Menus can be provided in large print upon request and assistance is offered taking you through the menu
• Low level lighting is switched on with candles on the tables
• We cater for many different dietary requirements, please inform our team members on booking

Laundry

• A Laundry and Dry Cleaning Service is available Monday to Friday. Laundry bags are available in the bedroom.
• Please contact Housekeeping for collection before 9am for same day service.

Day Spa Shop

• Both The Hair Studio and The Day Spa Shop are located on the first floor in The Day Spa, adjacent to the hotel and are accessible from the first floor bedroom corridor (there are 3 steps to gain access into the Spa from the first floor) or via the ground floor.
• In The Day Spa a lift is available to gain access to the first floor.

The Day Spa and Treatment Rooms

• The Day Spa is located adjacent to the hotel and has a level access from the ground floor and 3 stepped access from the first floor bedroom corridor (room key required to operate the door). All internal corridors are carpeted throughout, external corridors are paved. 
• Passenger lifts are available in The Day Spa to offer access between the ground and first floors
• There are 32 treatment rooms, five manicure and six pedicure stations as well as a Rasul and a Ritual Massage Room on the first floor of The Day Spa, which are accessible via a passenger lift or two flights of stairs from the ground floor
• Some of the treatment rooms are accessed via 3 steps. Allocation of treatment rooms can be adjusted according to access needs, please contact The Day Spa for assistance.
• Heat and Ice is accessed via through the ground floor changing rooms male and female via a ramp
• Disabled toilet room and wet room is available on the ground floor of the Day Spa
• Passenger lifts are available in the Day Spa

Leisure Facilities

• The Leisure Club is adjacent to the hotel and is accessed from both the ground floor and first floor. Access from the first floor is via a stair case.
• Passenger lifts are available in the Leisure Club.
• A 44-station Cybex Gym is located on the first floor of The Leisure Club. Access is via one flight of stairs and via a passenger lift to the first floor.
• The pool and Jacuzzi in The Leisure Club is accessed via one step from the ladies changing rooms and via a ramp from the men’s changing rooms.
• There is a disabled changing room and shower cubicle in the  ground floor next to the changing rooms in the Leisure Club

Conference & Meeting Rooms, Banqueting, Clubs, Entertainment

• Our Conference and Training Centre is located on the ground and first floors. Ground floor rooms are level access. Passenger lifts are available to offer access to the first floor Training and Syndicate Rooms.
• The Grand Prix Suite is located on the ground floor
• Access to the Brooklands Suite can be gained directly from the car park and is at ground level. Internal access can be gained via the Conference and Training Centre with a ramp leading into the Suite.
• Private Dining Rooms are available on ground level and the corridors are carpeted throughout
• Access to the Wellington suite on first floor via stair case and adjacent lifts.
• Easy access to all 3 coffee stations in Management Training Centre area 2 on ground floor and 1 on first floor.
• Management Training Centre Managers office is the Paddock found on the ground floor.

Bedrooms

• All bedrooms are doubles, with en suite bathrooms, decorated to provide an elegant and restful escape with a host of modern touches.
• There are a number of disabled rooms, which offer support bars in the bathroom and emergency cords
• Bedrooms are not fitted with hoists
• Pictures of the Bedrooms can be obtained by e-mailing richard.pyne@whittlebury.com
• All our bedrooms can be altered or adapted within reason to suit your individual needs.
• We operate a PEEP plan system in the event of an evacuation, the fire team co-ordinates assistance to those guests with evacuation assistance needs. Please notify Reception of your specific PEEP needs on arrival.
• Disabled bedrooms are fitted with emergency pull cords and alarms which are linked directly to our Reception which is manned 24hrs.
• An evacuation chair is available in case of an emergency.

Additional Information

• Local Taxis for wheelchair users can be arranged via the hotel.
• Deafgard Modular Amplifier available at Reception.

• Vibrating pillows are available upon request

             ** All Disabled Toilets are located on the Ground Floor of the Hotel**

*Standby Disabled rooms

• Personal Emergency Evacuation Plan (PEEP)
• Anti Slip Rubber mats
•  Drop down hangers for Wardrobes
• 1 x Raised toilet seats
• 1 x Swivel Bath Seat
• 5 x Bath Benches
• 1 x Mobile frame for round toilet.
• 3 x Sets of Bed Raisers
• Fixed toilet & bath pull & support aids
• Deafgard Fire Alarm Aid
• Portable Induction Loop Amplifier
• Wheelchair – self propelled and folding
• Evacuation Chair

Bathroom, Shower-room & WC

• All bedrooms offer en suite facilities
• Bathrooms are tiled throughout and fitted with both vertical and horizontal support bars as well as a raised toilet seat and ample unobstructed clear floor space
• Bathrooms are not fitted with hoists

Shire Mobility

• Shire Mobility is a local company based in Northampton and Bicester. They offer a complete range of products for everyday living, including many specialist lines such as electric wheelchairs, manual wheelchairs and scooters.
• The company offer a full sales and repair service for most of the major brand products such as Sunrise Medical, Invacare, Handicare, Kymco, Electric Mobility, Pride Mobility, Karma and many others.
• Shire Mobility also hire out wheelchairs and scooters to suit the vast majority of users needs. A delivery service is also offered.
• Please contact Shire Mobility directly on either Northampton (01604) 580600 or Bicester (01869) 253976 where a member of their staff will be pleased to assist you. When calling, please mention that you are staying at Whittlebury Hotel and Spa.

Email: Philip@shiremobility.co.uk

Website: www.shiremobility.co.uk

Contact Information

• Address: Whittlebury Hall Conference & Training Centre, Hotel & Spa Whittlebury Nr. Towcester NN12 8QH
• Telephone: 01327 857857
• Fax: 01327 857867
• Email: reservations@whittlebury.com
• Website: www.whittlebury.com
• Hours of operation: 24 Hours, 7 days a week

We welcome your feedback to help us continuously improve, if you have any comments please phone 01327 857857 or email reservations@whittlebury.com