Telesales Research Executive

The Telesales Research Executive is a key support role to the Corporate Sales Team who are responsible for profitable revenue generation for our multi-award winning destination & resort Estate that has a very diverse business mix.

MAIN OBJECTIVES & JOB ROLE:

The Telesales Research Executive is a key support role to the Corporate Sales Team who are responsible for profitable revenue generation for our multi-award winning destination & resort Estate that has a very diverse business mix.

The main objective of this role is to proactively research sales leads and make an agreed number of appointments for the Sales Managers on a weekly basis. The role will involve identifying new business leads as well as supporting the team on day to day administration tasks and manage specific projects.  

 

MAIN AREA OF RESPONSIBILITY:

  • To research new clients through sales tools, databases, internet and market information.
  • To secure an agreed number of appointments for the Sales Managers.
  • Work with the Sales Team to develop and maintain key customer accounts.
  • Prospect for new accounts by researching past users and cold calling.
  • General administration as required, report collation, and telesales activity.
  • Email correspondence with suppliers, clients and delegates as required
  • Database management
  • Producing of event material for Whittlebury hosted events such as fam trips, corporate open days, off-site exhibitions
  • Support with ideas for increasing revenue, new offerings within the Corporate Sales Team
  • Attending internal meetings where necessary to represent the Corporate Sales Team
  • Reviewing the revenue forecast to identify trough periods and areas of rate growth opportunity
  • Administrative ownership for telesales projects
  • Input to departmental policies & procedures and make sure monitoring systems are in place to ensure compliance
  • Responsible for Health & Safety compliance and risk management within the sales office environment and on sales visits
  • Fulfil such other duties or projects as required by the company within the scope of the post
  • Represent Whittlebury at trade exhibitions and sales promotions as required
  • Continually reviewing SOPs, updating and issuing as required as well as introducing NEW SOP’s as directed by Head of Corporate Sales/Commercial Director
  • Carry out regular competitor analysis
  • To provide assistance in the Sales Office on a business needs basis, offering assistance where necessary.

PERSON SPECIFICATION:

Essential Skills

  • Great personality with a buzz for sales and the drive to succeed
  • Previous experience in a Sales focused or call centre environment is essential
  • Excellent telephone manner and strong communication skills (written, verbal, writing)
  • Attention to detail
  • Ability to multi-task whilst maintaining excellent quality of work
  • Excellent knowledge of Microsoft Word, Excel and Outlook
  • Confident in dealing with a wide range of people, including clients and suppliers
  • This position demands a capability in administration, and to be well organised
  • Excellent customer service skills
  • Proven ability of working with databases (in Excel)
  • Excellent time management including the ability to work under pressure
  • Appreciation of budgeting /cost saving
  • Self-discipline and excellent organisation skills
  • Readiness to work additional hours at events
  • Ability to manage upwards and prioritise activity; not afraid to say “no” if non-essential
  • Understands urgent vs important in terms of prioritising
  • A confident approach to telesales activity, but with cold & warm contacts

Desirable:

  • Previous hospitality experience would be an advantage
  • Creative approach
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