Night Porter

To ensure the smooth and efficient running of the hotel to the satisfaction of all guests needs

MAIN OBJECTIVES & JOB ROLE:

To ensure the smooth and efficient running of the hotel to the satisfaction of all guests needs. And to assist in the running of the night audit when necessary.

MAIN AREA OF RESPONSIBILITY:

Support and safety of all guests between 11pm and 7.30am in all capacities.

TASKS AND DUTIES:

  • To be conversant with all Front Office Systems
  • To ensure a high standard of hospitality and service is offered
  • To ensure security control checks are carried out and any incidents reported to the Night Manager
  • To ensure all boilers/heating is working and record temperatures and report any issues to night manager
  • To deal with customers queries efficiently and in a professional manner
  • To ensure all guests’ newspapers are ordered, delivered and charged to their bill
  • To ensure all early morning calls are entered onto the Visual One system
  • All early checkouts to be handled efficiently
  • To ensure correct cash handling procedures are carried out, and that all transactions are put through Check-out and that any irregularities are investigated and put right before end of shift
  • To effectively resolve and report any customer complaints in line with the hotel policy, any serious issues to be reported to the Night Manager
  • To report all Maintenance issues as and when they arise
  • To report all Health and Safety issues as and when they arise
  • To inform night duty manager of all relevant issues to be put on the night moc report
  • To adhere to the Hotel & Departmental SOPs
  • To attend all training as and when required
  • To be fully conversant with and adhere to Hotel Fire Procedures, Health & Safety Policy, Licensing Laws and all other legal requirements in your role
  • To take on any other reasonable duties or carry out requests necessary to ensure we deliver the highest standards of service in this hotel
  • To prepare, deliver and charge all food and beverage orders
  • To ensure a good working relationship with colleagues
  • To ensure cleanliness of ground floor public areas
  • To ensure all windows and doors are locked
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