Membership Sales Executive

Main Objective & Job Role

We are currently looking for a person who is passionate about the leisure and fitness industry and who has a proven track record in sales.

As Membership Sales Executive you will be responsible for delivering key performance indicators inline with departmental budgets. Leading from the front and by example your role will involve daily calling, touring and selling of Leisure Club, spa and golf membership to perspective prospects

Main Area of Responsibility

  • Achievement of Leisure Club, Spa and Golf membership revenue against budget and year on year growth.
  • Achievement of membership experience score KPI’s and the maintaining of these.
  • To ensure membership cancellation budget is met and retention KPI’s are better than budget and year on year improvement.
  • To present and implement new membership initiatives to show development of the membership product which in turn increases revenue, retention and member satisfaction.
  • Show initiative in dealing with a membership base/group to protect and develop the membership product.
  • Develop and adhere to membership reporting deadlines to show constant development of the membership business and to highlight any trends of success or concern.
  • Make day to day decisions on the running of the Leisure Club, Spa and Golf membership office.
  • Show strong administrative skills when inputting membership data into our Property Management Systems in cohesion with the GDPR Act of 2018
  • To report for duty punctually as per rota, wearing the correct attire.
  • To be aware of, and comply with, the Health and Safety at Work Act 1974 and the Hotel and Departmental Fire Procedures and to adhere to those procedures in the event of fire or fire evacuation.
  • To comply with industry recommendations and any recommendations of the Environmental Health Officers, with regards to water sensitisation and any Health and Safety related issues with The Leisure Club.
  • To assist in the training of leisure staff on any issue relating to health and Safety. That all Health and Safety procedures are recorded, and that a clear log is maintained.
  • To be responsible for the Leisure Club and other related areas when on duty.
  • To help run promotions in The Leisure Club to motivate members and help member retention.
  • To make sure that there is a high level of cleanliness in The Leisure Club. That if any area is not to the satisfactory level of cleanliness it is cleaned immediately.
  • That correct cash handling procedures are carried out, that all transactions are put through Check-Out, and that any irregularities are investigated and put right before the end of shift.
  • To carry out all administration duties in an efficient manner as to maintain the smooth running of The Leisure Club.
  • To maintain effective communication links within The Leisure Club and all other departments within Whittlebury Park.
  • To report to the maintenance department any faults with equipment or necessary maintenance throughout The Leisure Club.
  • To handle any guest queries, problems or complaints and take the necessary action to the satisfaction of the guest and the hotel, and to report any serious complaints to the appropriate Manager.
  • To maintain strict security precautions throughout The Leisure Club.
  • To attend any training courses/sessions as requested by the Hotel Management and in line with statutory requirements.

Salary: £10 per hour


This role is known internally as an S2 role, and some of the benefits associated with this role are:

  • Free Golf & Leisure membership 
  • Cashback on essential health care  (Full time staff only)
  • Employee awards               
  • Enhanced Pension Contributions - 4x salary death in service policy (Full time staff only)                    -
  •  Staff canteen with free staff meals Discounts on: food & beverage, hair studio appointments, Spa products, hotel stays, Virgin Experience days, new cars

COVID-19 considerations: We have received industry awards for being COVID secure.

To apply Email: Or complete the application form below