Conference & Events Event Planner

REPORTING TO

Conference and Events Sales Team Manager

 

ROLE OVERVIEW

Manage confirmed bookings and obtain final details to hand over to the Operations Departments efficiently. Work with the client to optimise upsell and offer experience and knowledge to enable the client to fulfil the event to their specification.

 

KEY RESPONSIBLITIES

  • Manage the event planning for a selection of our regular account clients, whilst building and maintaining a strong relationship with the company contact
  • Once bookings are confirmed by the enquiry specialist team, send a contract and start building a relationship with the client whilst starting the event planning process
  • To liaise with external providers on behalf of the client in relation to outdoor activities and entertainment, transport and any other auxiliary service required
  • Offer knowledge and experience to help the client hold a successful event
  • Produce accurate event sheets for clients and update as required
  • Ensure the client sends across final details and rooming list by the date required
  • Handle all account enquiries within two hours in a prompt, efficient and friendly manner and to ensure that all aspects of company policy relating to contracts, terms and conditions, yield management and payments are met
  • To be fully aware of facilities, tariffs and current activities, ensuring you have in-depth knowledge of bedroom and meeting rooms available
  • To actively promote the hotel in a professional manner at all times
  • To develop a good relationship with clients to maximise repeat business
  • Meet with customers for site inspections and final details information
  • Carry out follow up calls for feedback as required
  • Achieve targets and objectives set by the Conference and Events Team Manager
  • Be well-organised and able to work under pressure, with an ability to meet tight deadlines and problem solve as required
  • Carry out competitor calls to ensure that we understand our competitor set, rates and inclusions
  • To perform any other reasonable task/duty asked of you by the Management team

 

IDEAL CANDIDATE

  • A keen attitude to go beyond expectations and deliver exceptional customer service
  • Ability to work in a pressurised sales environment with good problem-solving skills
  • Excellent attention to detail to ensure all information is accurately entered into the system
  • Organised and great time management required

 

 

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