Hotel Night Porter

Receptionist Vacancy Text Image Widget Image

£12.21 per hour or £28,571.40 per annual based on 45-hours per week

We are looking for a dedicated Hotel Night porter to join our Front Office Reception team.

Nestled in hundreds of acres of ancient parkland, Whittlebury offers an award-winning 254-bedroom four-star hotel, conference, and training centre. We also boast award-winning facilities, including a 3 AA Rosette restaurant, luxurious spa and championship golf course.

One zero-hour and one full-time position (45-hours per week, working 5 out of 7 days) available.

Email here to apply Download our application form

The Role:

Support and safety of all guests between 11:00pm and 7:30am in all capacities.

TASKS AND DUTIES:

To be conversant with all Front Office Systems
To ensure a high standard of hospitality and service is offered
To ensure security control checks are carried out and any incidents are reported to the Night Manager
To ensure all boilers/heating is working, record temperatures, and report any issues to the night manager
To deal with customers’ queries efficiently and in a professional manner
To ensure all guests’ newspapers are ordered, delivered, and charged to their bill
To ensure all early morning calls are entered onto the Visual One system
All early checkouts to be handled efficiently
To ensure correct cash handling procedures are carried out, and that all transactions are put through Check-out, and that any irregularities are investigated and put right beforethe end of the shift
To effectively resolve and report any customer complaints in line with the hotel policy, any serious issues are to be reported to the Night Manager
To report all Maintenance issues as and when they arise
To report all Health and Safety issues as and when they arise
To inform the night duty manager of all relevant issues to be put on the night MOC report
To adhere to the Hotel & Departmental SOPs
To attend all training as and when required
To be fully conversant with and adhere to Hotel Fire Procedures, Health & Safety Policy, Licensing Laws, and all other legal requirements in your role
To take on any other reasonable duties or carry out requests necessary to ensure we deliver the highest standards of service in this hotel
To prepare, deliver, and charge all food and beverage orders
To ensure a good working relationship with colleagues
To ensurthe e cleanliness of ground-floor public areas
To ensure all windows and doors are locked

PREFERRED EXPERIENCE

A successful candidate would ideally have previous experience in a front-of-house role, experience in the front office or as a front-of-house porter would be preferable.

This Job Description cannot be exhaustive due to the requirements of the hotel industry. Therefore, the job holder may be required from time to time to carry out reasonable tasks requested by management.

This list of duties cannot be exhaustive due to the requirements of the hotel industry. Therefore, you may be required from time to time to carry out reasonable tasks as requested by management.

The hours and days of work will vary and include weekends, early mornings, late evenings, and holiday periods.

Benefits:

At Whittlebury Park, we believe in rewarding our dedicated staff with a fantastic range of benefits. When you join our team, you can look forward to:

Free Golf & Leisure Membership: Enjoy complimentary access to our Leisure Club if you work a minimum of 40 hours each month, and a complimentary Golf membership if you work a minimum of 60 hours each month.
Free Staff Meals: Savor delicious meal whilst on duty, on us!
Healthcare Cashback: Get cashback on essential healthcare expenses*
*contracted hours staff only
Employee Awards: Be recognized and rewarded for your hard work and dedication, whether it’s through our employee of the month scheme or Welcome to work daysExclusive Discounts:
Food & Beverage: Up to 50% off on food and drink – Like our delicious Sunday carvery
Spa Products and Treatments: Pamper yourself with discounted spa products and treatments and exclusive staff offers
Hotel Stays: Enjoy discounted rates on luxurious stays

Exclusive Discounts

Food & Beverage: Up to 50% off food & drink, including our delicious Sunday Carvery
Spa Products and Treatments: Pamper yourself with discounted spa products and treatments, and exclusive staff offers
Hotel Stays: Enjoy discounted rates on luxurious stays