Conference and Events Operations Supervisor

As Conference Supervisor, you will:

• Deputise the Conference & Events Operations Manager in all areas of the operational delivery across our 62 Meeting and Event space.
• Supervise and maintain the day-to-day operations of the conferences and events department ensuring to work alongside the Conference & Events Operations team in line with the job requirements and brand values.
• Ensure the Whittlebury Park standards of service delivery are met, if not exceeded, every time and that all event briefs are met, being creative where necessary to achieve service excellence.
• Maintain an accurate understanding of our client’s needs and business interests, allowing for greater engagement and an enhanced guest experience.
• Competently use Whittlebury Park’s Property Management and Sales & Catering systems.

As the ideal candidate for this role, you will support the Conference & Events Operations Manager by supervising the Conference & Events department, ensuring that all guests have a positive experience whilst at Whittlebury Park, thus ensuring return visits and strong customer relationships.

You will have a minimum of 2 years in the hospitality industry, with a particular focus on service delivery. This is a very active role and will include regular furniture moves and room setups.

You will be a team player and thrive in a busy working environment. You will have a keen eye for detail and be able to work 5 days out of 7.

This list of duties cannot be exhaustive due to the requirements of the hotel industry. Therefore, you may be required from time to time to carry out reasonable tasks as requested by management.

At Whittlebury Park, we believe in rewarding our dedicated staff with a fantastic range of benefits. When you join our team, you can look forward to:

• Free Golf & Leisure Membership: Enjoy complimentary access to our Leisure Club if you work a minimum of 40 hours each month, and a complimentary Golf membership if you work a minimum of 60 hours each month
• Free Staff Meals: Savor a delicious meal whilst on duty, on us!
• Healthcare Cashback: Get cashback on essential healthcare expenses (contracted hours staff only)
• Employee Awards: Be recognized and rewarded for your hard work and dedication, whether it’s through our employee of the month scheme or Welcome to Work days

• Food & Beverage: Up to 50% off food & drink, including our delicious Sunday Carvery
• Spa Products and Treatments: Pamper yourself with discounted spa products and treatments, and exclusive staff offers
• Hotel Stays: Enjoy discounted rates on luxurious stays