Reservations

Senior Reservations Sales Co-ordinator

Email here to apply Download our application form

Salary: Up to £27,399.36 based on 40-hours per week – Office Based

At Whittlebury Park, we are looking for a well-organised Senior Reservations Sales Co-Ordinator to join our Reservations team.

Nestled in hundreds of acres of ancient parkland, Whittlebury offers an award-winning 254-bedroom four-star hotel, conference, and training centre. We have award-winning facilities, including a 3-AA Rosette restaurant and a luxurious spa.

Email here to apply Download our application form

The Role:

MAIN OBJECTIVES & JOB ROLE:

Support the Reservations Management team to ensure the smooth and efficient running of the reservations department by defining, documenting, and delivering a professional reservations service
Aid in the coaching and development of the team to ensure a welcoming and efficient reservation service to existing and new clients is provided at all times
Support performance targets by ensuring good team morale and revenue focus

MAIN AREA OF RESPONSIBILITY:

Responsible for the reservation agents
To achieve sales and service targets, including direct calls handled %, mystery shop, and revenue budgets
The accuracy and productivity of the reservations team and the use of our systems
The welfare of the team in terms of personal development and moral

TASKS & DUTIES: GENERAL:

To create a team environment that promotes good employee morale and ensures a high level of commitment and pride in the department and the hotel
To ensure effective communication within the team by holding regular briefing sessions and attending hotel meetings, for example, our daily 10am meeting
To carry out quality training and development in a systematic and professional way in order to meet the needs of the business. To ensure training is recorded, and members of staff are consistently coached on a one-to-one basis
To ensure emails entering the reservations inbo,x along with live chat enquiries are dealt with in a timely manner and responded to in a professional, helpful tone
To ensure that all Origin Codes in Visual One PMS and SPA are correct and current, and to keep a log of all codes at all times
To take responsibility for all bookings for competition winners and press visits
To formulate and keep up to date an SOP catalogue of all duties performed within the reservations department
Incoming and outgoing calls to our guests with a good knowledge and understanding of our packages and offerings
To perform any other tasks/duties asked of you by the Reservations Manager/Senior Co-ordinator or any other member of the management associated with the position

OPERATIONAL:

Support the Reservations Management team in implementing SOP’s to ensure the service reflects the brand and customer expectations
To work with the Revenue Team to ensure that we are maximising opportunities and growing revenue opportunity
Run an efficient administration operation
Support the Reservations Management Team to produce and report the daily figures and communicate via the 10am meetings in their absence
Maintain an ongoing sales training initiative and skills development programme for your agents
Regularly monitor the quality and standard of service. Assess shortfalls and successes. Implement remedial action as required
Ensure that guest complaints procedures are adhered to and that remedial action is taken as required
Ensure departmental inductions take place for all new staff. New Starter Inductions held on Monday mornings
Submit, discuss, and agreeon proposals and plans to improve standards, working conditions, control systems, and maximise revenue

SALES:

Be fully aware of budgeted revenue targets for the year, forecasts, sales, and the marketing plan
Implement new ideas to increase revenue once approved
Ensure upselling. Incentivise staff where required

Relevant Qualifications

Minimum 2 years Reservations sales/Admin experience in a four-star property (Desired but not essential – Full training provided)
Minimum 2 years of Management/Leadership experience

As the ideal candidate for this role, you will be a team player and thrive in a busy working environment. You will have a keen eye for detail and be able to work 5 days out of 7.

Benefits:

At Whittlebury Park, we believe in rewarding our dedicated staff with a fantastic range of benefits. When you join our team, you can look forward to:

Free Golf & Leisure Membership: Enjoy complimentary access to our Leisure Club if you work a minimum of 40 hours each month, and a complimentary Golf membership if you work a minimum of 60 hours each month.
Free Staff Meals: Savor a delicious meal whilst on duty, on us!
Healthcare Cashback: Get cashback on essential healthcare expenses (contracted hours staff only).
Employee Awards: Be recognized and rewarded for your hard work and dedication, whether it’s through our employee of the month scheme or Welcome to Work days.

Exclusive Discounts:
Food & Beverage: Up to 50% off on food and drink – Like our delicious Sunday carvery
Spa Products and Treatments: Pamper yourself with discounted spa products and treatments and exclusive staff offers
Hotel Stays: Enjoy discounted rates on luxurious stays

Exclusive Discounts

Food & Beverage: Up to 50% off food & drink, including our delicious Sunday Carvery
Spa Products and Treatments: Pamper yourself with discounted spa products and treatments, and exclusive staff offers
Hotel Stays: Enjoy discounted rates on luxurious stays