Receptionist

Receptionist Vacancy Text Image Widget Image

Salary: Up-to £25,396.80 (based on 40 hours per week)

We are looking for a dedicated customer service professional to join our Front Office Reception team.

Nestled in hundreds of acres of ancient parkland, Whittlebury offers an award-winning 254-bedroom four-star hotel, conference, and training centre. We also boast award-winning facilities, including a 3 AA Rosette restaurant, luxurious spa and championship golf course.

Full-time (40-hours) and part-time (20-hours) roles available. Please specify in your application which role you are applying for.

Email here to apply Download our application form

The Role:

As a receptionist you will:

Greet and handle guest enquiries promptly, delivering excellent customer service to ensure optimum guest experience
Manage the check in/out process
Maintain good knowledge of Whittlebury Park & our offerings, upselling hotel facilities & exploring potential sales opportunities
Manage incoming calls, ensuring all interactions, whether face to face, by phone, or email, are handled timely and professionally manner, liaising with other hotel departments as required

Our ideal candidate is a good team player who thrives in a busy working environment. You will have an excellent telephone manner, be passionate about high quality customer service and be confident in your ability to communicate effectively and establish rapport. Key skills also include a keen attention to detail, ability to multitask, and efficient time management.

This list of duties cannot be exhaustive due to the requirements of the hotel industry. Therefore, you may be required from time to time to carry out reasonable tasks as requested by management.

The hours and days of work will vary and include weekends, early mornings, late evenings, and holiday periods.

Benefits:

At Whittlebury Park, we believe in rewarding our dedicated staff with a fantastic range of benefits. When you join our team, you can look forward to:

Free Golf & Leisure Membership: Enjoy complimentary access to our Leisure Club if you work a minimum of 40 hours each month, and a complimentary Golf membership if you work a minimum of 60 hours each month.
Free Staff Meals: Savor delicious meal whilst on duty, on us!
Healthcare Cashback: Get cashback on essential healthcare expenses*
*contracted hours staff only
Employee Awards: Be recognized and rewarded for your hard work and dedication, whether it’s through our employee of the month scheme or Welcome to work daysExclusive Discounts:
Food & Beverage: Up to 50% off on food and drink – Like our delicious Sunday carvery
Spa Products and Treatments: Pamper yourself with discounted spa products and treatments and exclusive staff offers
Hotel Stays: Enjoy discounted rates on luxurious stays

Exclusive Discounts

Food & Beverage: Up to 50% off food & drink, including our delicious Sunday Carvery
Spa Products and Treatments: Pamper yourself with discounted spa products and treatments, and exclusive staff offers
Hotel Stays: Enjoy discounted rates on luxurious stays